SupportCenter, powered by WebEx™, provides all the tools to make your Technical Support Representatives (TSRs) as efficient and effective when working remotely as they would be on-site. With SupportCenter, TSRs can view, diagnose and solve customer problems online. Customer files can be transferred for off-line analysis or, with permission, the TSR can actually run the customer’s desktop and download patches or updates to the customer’s computer. Your customers get fast, intelligent support without having to endure multiple calls to diagnose simple issues.
With Support Center, you can:
- Accelerate diagnosis and problem solving by allowing TSRs to remotely view and control customers’ desktops.
- Increase customer satisfaction by instantly downloading and analyzing files or uploading patches directly to the customer’s computer.
- Decrease call times, increase first call resolution, minimize costly on-site service visits and reduce support costs overall.
- Meet or exceed service level agreement (SLA) objectives.
- Analyze call sessions to help refine and improve your process.
Learn more about Support Center features.